We offer several delivery options, including standard and express delivery. The exact options are shown during checkout.

Delivery time depends on the chosen delivery method and your location. Standard delivery usually takes 3–7 working days, while express delivery is faster.

After your order is dispatched, you will receive a confirmation email with a tracking number that you can use to follow your delivery online.

If your parcel is lost or arrives damaged, please contact customer service immediately. We will be happy to help and find a solution.

If you want to change or cancel your order, please contact us as soon as possible. Changes can only be made before the parcel is dispatched.

To return an item, contact customer service to obtain a return number. Items must be returned unused and in their original packaging within 14 days of receipt.

Yes. Once the returned items have been received and checked, we will refund the purchase price using the original payment method.

Yes. Some products, such as opened or used medicines, cannot be returned for hygiene and safety reasons.

Return delivery costs are generally paid by the customer, unless the item was defective or supplied incorrectly. In those cases, we cover the cost.