Thank you for shopping at HoodPharma (hereinafter referred to as the “Website”). Customer satisfaction is our priority. This refund policy explains how refund requests for orders placed on our website are handled.
- Scope
This refund policy applies to all products purchased on HoodPharma. By purchasing on our website, you expressly agree to these terms.
- Refund eligibility
You may be entitled to a refund in the following situations:
a) Damaged or defective products: If a purchased product is damaged on delivery or has obvious defects, contact customer service immediately. We will investigate and, where the claim is valid, issue a full refund or replace the product.
b) Non-receipt: If your order does not arrive within the stated delivery period, contact us so that we can investigate. If the goods are lost or do not arrive within a reasonable time, we will refund the full purchase price.
c) Order cancellation: You may cancel your order within a reasonable period as long as it has not been dispatched. In that case, you will receive a full refund.
d) Withdrawal: If you exercise your statutory right of withdrawal, you may return the products within the legal period and receive a full refund.
- Refund process
To request a refund, contact customer service by email or phone. Include your order number and a detailed description of the issue. Our team will process your request as soon as possible and tell you what happens next.
- Refund conditions
a) Condition of returned goods: To receive a refund, returned products must be unused and in their original packaging, unless the issue concerns the reported defect or damage.
b) Refund deadlines: Please submit your refund request within [X days/weeks/months] of receiving the goods or cancelling the order. Late requests may not be considered.
c) Payment method: Refunds are made through the original payment method. Depending on the payment provider, processing may take several days.
- Exclusions
This refund policy does not apply in the following situations:
a) Products that have already been used or opened, unless they have obvious defects.
b) Products damaged through improper handling or care.
c) Late deliveries caused by circumstances beyond our control, such as natural disasters, strikes or other unforeseeable events.
d) Failure to meet return deadlines or provide the required information when contacting customer service.
- Changes to the refund policy
We reserve the right to update or amend this refund policy when necessary. We will inform you of significant changes on our website.
Thank you for taking the time to read our refund policy. If you have questions or need help, please contact customer service.